POLICIES

Every dog that comes into Pekoe’s Pet Parlour is important to me, and my number one priority is the comfort and safety of your dog(s). Every precaution will be taken to provide a safe and positive grooming experience. Below are my policies to ensure the safety of your dog(s), myself, and of the staff, clients and the dogs at Ace's K-9 Care. Thank you for your understanding!

Health/Medical Issues
Grooming can expose hidden medical conditions or can aggravate existing ones during or after grooming, especially in senior dogs. Pekoe's Pet Parlour will seek veterinary care should it be deemed necessary. This will be at the cost of the owner.

Matted Coats
Heavy matting of coats can be incredibly uncomfortable and/or painful for your dog(s). As the de-matting process can be timely, stressful, and cause your dog(s) much discomfort, dogs that are heavily matted will be shaved down, rather than brushed out. My number one priority is comfort and safety, not vanity. As the matted coat often hugs the skin closely, small nicks, cuts, and/or clipper irritation may occur during the shaving process. Matting can also trap in moisture and hide external parasites which can cause infections, redness, and itchiness. Once the matts have been shaved down, these red, itchy areas can be exposed causing noticeable irritation for your dog(s). To prevent the matting of coats, providing regular brushing at home and booking professional appointments every 4-6 weeks is recommended.

Accidents
Although every precaution is taken during the grooming process, sharp instruments are used and accident can happen, especially on excitable or wiggly dogs. Nicks, cuts, and abrasions can occur. Pekoe's Pet Parlour will inform you of any accident that occurs while being groomed. In the event medical attention is deemed necessary and the client is unable to be reached, I will seek immediate veterinary assistance.

Vaccinations
As Pekoe’s Pet Parlour is located within Ace’s K-9 Care, your dog will be going through the premises to access the grooming room. To ensure the safety of your dog(s) and the dogs boarding at Ace’s K-9 Care, proof of vaccinations are required prior to grooming, unless otherwise directed by your veterinarian. Puppies must have their third set of vaccinations before they are able to have an appointment booked. Proper disinfecting and cleaning of the grooming room and equipment is done between each dog. Pekoe’s Pet Parlour is not liable if your dog contracts any dog-to-dog contact occurrences. Both Pekoe’s Pet Parlour and Ace's K-9 Care require proof of vaccination for all dogs in our care, and any known dog with contagious illnesses, such as kennel cough, are not accepted until recovered and no longer contagious.

External and Internal Parasites
If you are aware of any internal or external parasites on your dog(s), such as fleas, lice, mites, worms, etc., please refrain from booking an appointment until two weeks after their final treatment to ensure these parasites are not passed on to other dogs within Pekoe’s Pet Parlour or Ace’s K-9 Care. If any external parasites are found during the grooming appointment, such as fleas, lice, or mites, treatment will be provided at the extra cost of $5-$15 for the flea/mite/lice shampoo treatment and for the extra supplies and time needed to ensure the area is cleaned properly to prevent the spread to other dogs. Pekoe’s Pet Parlour is not liable if your dog catches any internal or external parasites at our shop.

Muzzles
For the safety of both your dog(s) and myself, muzzles are sometimes needed to complete the grooming appointment. Muzzles are only used if other efforts of calming your dog are unsuccessful. Pekoe’s Pet Parlour has the right to stop grooming services at any time if it is deemed too dangerous for the dog or the groomer. Some dogs may require seeing a veterinarian to be groomed safely.

Refusal of Service
If at any point your dog(s) becomes too stressed or dangerous to groom, Pekoe’s Pet Parlour has the right to stop grooming services and/or refuse future grooming services for the safety of the dog and the groomer. The grooming fee may still be charged for what was completed up until that point if services need to be stopped.

Cancellations/No-Shows
Please give at least 24 hours notice if you are unable to make your appointment so the time slot can be filled. Two no-shows by a client will result in a non-refundable deposit of $25 for any future appointments with Pekoe’s Pet Parlour.
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